Refund Policy for Blackmore FC
Introduction
At Blackmore FC, we understand that circumstances can change, leading to the need to cancel a subscription. This Refund Policy outlines the conditions under which refunds for annual subscriptions can be requested and processed.
Eligibility for Refunds
Refunds for annual subscriptions are considered and may be issued under the following conditions:
- Prior to Club Registration: If the request for a refund is made before the club has completed registration with the county leagues.
- Prior to Kit Allocation: If the refund request is made before the allocation of the football kit to the member’s child.
- Return of Kit: If the kit has been allocated, a refund may still be considered if the kit is returned in its original, unworn condition.
Processing Refunds
- Board Approval: All refund requests must be reviewed and approved by the club board. The decision to grant a refund will be made based on the criteria outlined above and at the discretion of the board.
- Request Submission: To request a refund, members must submit a written request to the club, outlining the reason for the refund. This can be done via email or through a formal letter addressed to the club.
- Review Period: The club board will review the refund request within a reasonable timeframe, typically within 14-30 days of receipt of the request.
- Communication: The member will be informed of the board’s decision regarding their refund request. If approved, further instructions on the refund process will be provided.
Refund Method
- Refunds will be processed using the original payment method used at the time of subscription. This ensures a smooth and secure return of funds.
Conditions
- Kit Return: If a kit has been received, it must be returned to the club in its original, unworn condition before a refund is processed. Failure to return the kit, or return of a kit that has been used or damaged, may result in the denial of the refund request.
- Administrative Fees: In certain cases, the club may deduct an administrative fee from the refund amount to cover the costs associated with processing the refund.
Contact Us
For any questions or to initiate a refund request, please contact us directly through the website. Our team is here to assist with any inquiries or concerns you may have regarding our refund policy.